Role

Customer Service Executive

Wathupitiwala, Sri Lanka

AmSafe Bridport

AmSafe Bridport is the global leader in safety restraint products for the aerospace and defense sectors. Since 2001, our presence in Sri Lanka has been instrumental in delivering cutting-edge solutions to these industries. From our main factory in Wathupitiwala – Export Processing Zone, we supply a significant portion of the global aviation market with our top-tier products. With manufacturing operations and service facilities spanning the globe, we uphold a steadfast commitment to quality, innovation, and unwavering customer support. Join us in shaping the future of aviation safety and security. We also provide support services for sales, finance, engineering, procurement and IT sectors within the Group

More information can be found on our website, amsafebridport.com

A full Job Description and Person Specification can be reviewed here: amsafebridport.com/careers

If you’re interested in applying for this role, please submit your up-to-date CV via the CV Uploader.

OR

Interested candidates can email (preferred) or mail a completed resume indicating the position applied for, on the subject field/left corner of the envelope including your contact number, names, and contact numbers of two non-related referees to reach us within 7 days of this advertisement to:

email: [email protected]

The Chief Human Resources Officer,
AmSafe Global Services (Pvt) Ltd.
Export Processing Zone,
Wathupitiwala,
Nittambuwa.

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Working Hours: 8.00 a.m. to 5.00 pm

Job Profile

The successful candidate would be the primary contact and the crucial link between our wide range of customers spread across the globe and the manufacturing, operational, and service facilities in the UK, North America, and Sri Lanka.

The Person

If you are a dynamic experienced, and knowledgeable person who wants to help drive the business forward, your main responsibilities will encompass:

  • Build and maintain a positive relationship with our customers, understand their requirements, answer their queries & make sure their needs are met on time.
  • Assist sales managers across the world by providing them with information when required, obtaining pricing information from the sales manager, quoting, and negotiating the prices with the customers.
  • Process the purchase orders onto the ERP system, coordinate with the cross-functional departments, and drive them to meet the customer’s requirements in a timely and efficient manner.
  • Review and analyze the historical and forecasted data and prepare management information reports for the global sales team and the top management.
  • Keep up to date with product and industry developments, analyzing their impact on the service we provide.
Desirable Skills

Excellent communication in English, both written & spoken is a must.

  • Minimum 2-3 years of experience in Customer Service or Sales Administration functions.
  • Part Qualification in CIM, SLIM, or CIMA/ Bachelor’s Degree would be a distinctive advantage.
  • MS Excel & MS Word skills for data analysis and review.
  • Ability to work in a stressful environment, self-prioritizing, and organizing tasks.
  • Attention to detail, great analytical skills, and the ability to work independently and conscientiously.
  • Should be a good team player with a flexible approach and willingness to support colleagues.

In return, we offer a stimulating working environment that focuses on personal and corporate growth. Our remuneration packages are also some of the industry’s best.