Role

Deputy Customer Service Manager

Wathupitiwala, Sri Lanka

AmSafe Bridport

AmSafe Bridport is the global leader in safety restraint products for the aerospace and defense sectors. Since 2001, our presence in Sri Lanka has been instrumental in delivering cutting-edge solutions to these industries. From our main factory in Wathupitiwala – Export Processing Zone, we supply a significant portion of the global aviation market with our top-tier products. With manufacturing operations and service facilities spanning the globe, we uphold a steadfast commitment to quality, innovation, and unwavering customer support. Join us in shaping the future of aviation safety and security. We also provide support services for sales, finance, engineering, procurement and IT sectors within the Group

More information can be found on our website, amsafebridport.com

A full Job Description and Person Specification can be reviewed here: amsafebridport.com/careers

If you’re interested in applying for this role, please submit your up-to-date CV via the CV Uploader.

OR

Interested candidates can email (preferred) or mail a completed resume indicating the position applied for, on the subject field/left corner of the envelope including your contact number, names, and contact numbers of two non-related referees to reach us within 7 days of this advertisement to:

email: [email protected]

The Chief Human Resources Officer,
AmSafe Global Services (Pvt) Ltd.
Export Processing Zone,
Wathupitiwala,
Nittambuwa.

– – –

Working Hours: 8.00 a.m. to 5.00 pm

The Role

This is a diverse role which will require you to proactively lead a Sales Administration team supporting both local and global business units with a high level of customer service. Responsibilities include :

  • Ensure business objectives’ success through the team for service quality, response times, and building good customer relations.
  • Act as liaison between global business units, interpreting their needs into operational requirements.
  • Efficient production planning of multiple product lines across facilities, understanding customer and profit implications.
  • Manage inventory in global consignment warehouses, determining optimum control levels and contractual obligations.
  • Prepare diverse sales plans & forecasts, support tender and quotation preparations to win contracts.
  • Monitor and record team performance, provide timely feedback, and deploy development plans for subordinates
The Candidate

Ideally holds an MBA from an accredited university and a Bachelor’s Degree in Marketing, Business, or Finance disciplines.

  • Minimum 10 years of professional experience, with at least 5 years in a leadership role.
  • Working experience in a manufacturing environment will be an added advantage.
  • Demonstrates good negotiation skills, effective organising, and customer handling abilities.
  • Possesses high-level leadership, decision-making, and problem-solving skills.
  • Excellent communication skills and self-confidence for interfacing with customers and departments in overseas locations.
  • Ability to motivate, influence, and train people.
  • High fluency in English (written and oral) is essential.
  • Flexibility with working hours to support global operations.
Remuneration

We offer a competitive remuneration package that is commensurate with your qualifications and experience. At AmSafe Bridport, we recognize and reward talent, dedication, and innovation. As you contribute to our success, you’ll find ample opportunities for professional growth and development within a dynamic and supportive work environment.

If you believe you possess the skills and attributes required for the Deputy Customer Service Manager role, we invite you to submit your resume indicating the position applied for in the subject line or the top left corner of the envelope. Please include the names and contact numbers of two non-related referees.

Your application should reach us within 7 days of this advertisement via email or post to:

Chief Human Resources Officer
AmSafe Global Services (Pvt) Ltd
Wathupitiwala EPZ,
Nittambuwa

Email: [email protected]

Web Site: www.amsafebridport.com